NEXQBank respects your privacy. This Privacy Policy explains how information may be collected, used, stored, and shared when you use our website and educational services.
1. Information We Collect
Depending on how you use NEXQBank, we may collect information such as:
- name;
- email address;
- account and login information;
- subscription information;
- payment transaction references;
- customer-support communications;
- question-bank activity and learning progress;
- device, browser, IP address, and technical information; and
- website usage and analytics information.
2. Payment Information
Payments may be processed by third-party payment providers, including Paddle where applicable.
NEXQBank does not need to directly store complete payment-card details when payment information is collected and processed by the payment provider.
Payment providers process payment information according to their own privacy and security practices.
3. How We Use Information
We may use information to:
- create and manage user accounts;
- provide access to purchased services;
- process and verify subscriptions;
- maintain account security;
- provide customer support;
- track educational progress and platform usage;
- improve NEXQBank;
- prevent fraud and abuse;
- communicate important service information; and
- comply with applicable legal obligations.
4. Sharing of Information
We do not sell users' personal information.
Information may be shared with service providers when reasonably necessary to operate NEXQBank, including payment processing, hosting, authentication, email delivery, analytics, security, and technical infrastructure providers.
Information may also be disclosed when required by applicable law or where reasonably necessary to protect NEXQBank, our users, or others from fraud, abuse, or security threats.
5. Data Security
We use reasonable technical and organizational measures intended to protect personal information. However, no internet-based system can guarantee absolute security.
6. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including providing the service, maintaining necessary business records, resolving disputes, preventing fraud, and satisfying legal obligations.
7. Your Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including requesting access, correction, or deletion of certain personal data.
Requests can be submitted through the NEXQBank Contact page.
8. Cookies and Similar Technologies
NEXQBank may use cookies or similar technologies required for authentication, security, functionality, preferences, and analytics.
9. Children's Privacy
NEXQBank is intended for medical professionals and adult exam candidates and is not designed for children.
10. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will be published on this page with its revision date.
11. Contact
For privacy-related questions or requests, please use the Contact page available on the NEXQBank website.